Welcome to Cherry Hinton & Brookfields Medical Centre

We really appreciate your patience with us, and we understand the wait on the telephone can cause you frustration.  Our reception team are working hard to help you and will be polite and respectful. Please show them the same courtesy.  Please do not swear or otherwise verbally abuse the team as they may terminate the call.

This short online form is a quick and simple way for our patients to access our clinical team for assistance. Our practice phone lines remain open as usual.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours (Monday – Friday 09:00 – 18:00). The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. Please contact 111 during out of hours or 999 if this is an emergency.

As a Practice we are very aware that seeking medical support and advice, can be a stressful and concerning time for patients.  Our team aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances at all times.  We are foremost, here to help and we care about you and your family.

However, we are noticing an increase in verbal hostility towards the reception team.

We need to work together to maintain a good patient–practice relationship. We would like to remind patients that the following behaviours are not acceptable and will be addressed by the practice management team:

• Using bad language or swearing at practice staff
• Any physical violence towards any team member or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice’s premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

Latest News

Posted on April 9th, 2024

For the month of April , Brookfields Health Centre will be closed due to the installation and upgrade of a […]

Posted on March 25th, 2024

  Latest Information Regarding Our Move to a New Clinical System    Our online services will not be available from 7pm on […]

Posted on March 25th, 2024

  The practice will be closed from 2pm on the above date for staff training – we apologise in advance […]

Posted on March 24th, 2024

Pharmacy First    

Posted on October 1st, 2023

From Sunday 1 October 2023, Cherry Hinton & Brookfields Medical Centre will be owned and run by Cambs GP Network […]