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Who can help you?

There are a number of resources available to you when you are unwell to offer care and advice.  You may not always need to see a GP. Please see this NHS video that explains the options to you.

You may also like to review our self care and self referral pages

By helping yourself with self-care, and selecting the most appropriate service you are helping us use the NHS resources we have available to best look after our whole population and ensure patients who need to see a GP can do so in a timely way.  The practice nurses will also be able to help with everyday health issues, please see below.


The appointment system is set up so that you will always be able to see or talk to a clinician on the same day you contact us for acute or urgent conditions.  You are able to pre-book appointments  two days and four weeks ahead with the GPs and up to 6 weeks in advance with the Practice Nurses. 

To make an appointment you can either:

  • Telephone the surgery
  • Use our online booking facility (for which you must initially apply to the practice for a PIN number). Click here for more information and the appropriate forms.
  • Visit us at either site (Fishers Lane or Seymour Street)

It is preferable for you to see your usual doctor for any on-going conditions and we recommend getting familiar with a couple of GPs if your preferred GP is part-time. However, if your problem is urgent and your doctor is not available, you will be given an appointment with the first available doctor that day. 

Please note, routine appointments are for ten minutes and for one person only. If you are late for your appointment we may ask you to re-book.

During certain times of the year we also have medical students in the practice who can see you for anything you would visit your GP for.  Please expect to be here for 30-40 mins as the student will see you for 10-20 mins and then a supervising GP will also join the consultation for 10-20 mins. We really appreciate it if you feel you can see a medical student, it's important for them to learn.

Advanced Prescribing Nurse Practitioner (ANP)

Please consider an appointment with our ANP rather than a doctor, it is usually quicker to get an appointment with the ANP.  Alice can issue prescriptions and see children and adults for things such as Chest infections, ENT (sore throat, ear ache), Colds and flu, cough, fever, temp, UTI, temp, rash/eczema (not moles), hayfever, conjuctivitus, stye, FB, bites, infected cuts/grazes/wounds, vomiting/diarrhoea,nose bleed, vaginal discharge, mastitis, wrists/ankles/knees/feet problems.  The NP works alongside a GP so you can be seen by a GP if necessary.  The NP clinics are available on everyday, all day, except Tuesdays. Appointments are available on the day or to book in advance.

Telephone Advice

In certain situations, as an alternative to an appointment we are able to offer telephone advice.  Please advise the receptionist of your problem and they will arrange for an appropriate clinician to contact you.

Languages Spoken

Bengali, Cantonese, English, German, Hindi, Punjabi, and Urdu.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website