New provider of services at Cherry Hinton & Brookfields Medical Centre
From Sunday 1 October 2023, Cherry Hinton & Brookfields Medical Centre will be owned and run by Cambs GP Network Ltd following novation of contracts from the surgeries partners after 31 September 2023.
We want to reassure you that Cherry Hinton & Brookfields Medical Centre will stay open as your local GP practice.
Further information can be found on our News page.
Brookfields Site
Our Brookfields Branch site partially re-opened at the start of February - please see the dates below when it will be open during the remainder of February, and March.
Please note that our doors at Brookfields will open at 9am.
Tuesday 5th March
Thursday 7th March
Tuesday 12th March
Thursday 14th March
Tuesday 19th March
Thursday 21st March
Tuesday 26th March
Thursday 28th March
Further dates will be published once they are confirmed.
Our main practice site at Cherry Hinton
remains open 8am to 6pm every day Monday to Friday for your medical needs.
Please call 01223 652221 to contact the practice.
Appointment system update
We have listened to your feedback regarding our triage system, and introduced some changes with immediate effect. If your need is of medical urgency, please call the surgery at 8am. You will be asked a series of questions by our reception team - please be prepared to answer them as this helps us book you with the relevant clinician. Outside of practice hours, please call 111. If your condition is serious please attend A&E or call 999.
For all routine appointments, please complete the online request form as you have been doing recently. We will aim to respond to these within 5-10 working days. You can also use this form to request results, sick certificates and Doctors letters. Please note, that letter and form completion may incur a charge. You can complete the form << HERE >>
If you are suffering with coughs, colds, flu symptoms or any other minor ailment, please attend your local pharmacy who will be able to assist you. This will allow our Doctors to support urgent medical needs.
Prescription Requests
Please submit repeat prescription requests to us with at least 5 working days notice to avoid running out of medication. These must be submitted in writing by sending an email to our dedicated prescription address at cpicb.chmcprescribing@nhs.net or by filling out a paper request form at reception. You can also ask for your prescription via the NHS app and many pharmacies can also order repeat medication on your behalf.
** Unfortunately, we cannot accept prescription requests over the phone **
Be kind.....
We really appreciate your patience with us, and we understand the wait on the telephone can cause you frustration. Our reception team are working hard to help you, and will be polite and respectful, please show them the same courtesy. Please do not swear or otherwise verbally abuse the team as they may terminate the call.
Click here to watch a video describing what abuse means ...
As a Practice we are very aware that seeking medical support and advice, can be a stressful and concerning time for patients. Our team aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances at all times. We are foremost, here to help and we care about you and your family.
However, we are noticing an increase in verbal hostility towards the reception team.
We need to work together, and to maintain a good patient – practice relationship we would like to remind patients that the following behaviour's are not acceptable and will be addressed by the practice management team:
- Using bad language or swearing at practice staff
- Any physical violence towards any team member or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We hope that our website will provide clear and helpful information to you. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our online patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Convenience
Disabled parking and access are available at both our surgeries.
(Site updated 05/03/2024)