Repeat Prescriptions - During Coronavirus

Please do not request your medication early, we will not be able to prescribe for you until it is due.  This is to ensure we can maintain the medication supply chain so everyone can have what they need when they really need it. 

Please do not come into the practice to request your medication.  If you already have an online account, please use this.  If you have access to the internet, but do not have an account we would encourage you to create one so you can order your medication online.  We would usually ask you to present yourself and photographic ID to the practice to ensure we are giving the correct person access to the correct medical record. However, during this period of social isolation the process is slightly different:

  1. Please start the registration process online, by clicking here. This will take you to the patient access website
  2. Once you have created your account please login and associate your account with the practice - you will need our postcode which is CB1 9HR, please make sure you pick 34 fishers Lane (not 204 high street).
  3. Please then send us an email to so we know you have created an account.  
  4. We will then arrange a video consultation with you where you can show us your photographic ID (passport or driving licence) and we will activate your account.

Otherwise you can use our dedicated email address: Please ensure you include your first name and surname and your date of birth and list the medication you need.  We will not be able to answer other medical queries sent to this email address.  

If you do not have internet access at home given the extenuating circumstances we will take prescription requests over the telephone.

To prevent you having to come to the surgery to pick up your prescription please tell us which pharmacy you would like to fill your prescription and we will send it electronically.  If for any reason you need to change your selected pharmacy you can do this by contacting your preferred pharmacy or telephoning us.

When will your prescription be ready:

We aim to have your prescription ready for you within two working days (excludes weekends/holidays). Alterations to items on your prescription or new items added by the hospital may take slightly longer to prepare.

Electronic Prescription Service

There is a national programme underway which enables patients to nominate a usual pharmacy to receive their prescriptions electronically.  You request your medication in the same way you usually do (online, via the pharmacist or completing a repeat medication slip and handing it into the surgery) but instead of you, or the pharmacy on your behalf, collecting the prescription from us, we send it to them electronically.  This means, you can go directly to your pharmacy to collect your medication, which will hopefully be ready for you.  As well as saving you time, using this system means we can trace where a prescription is at any given point therefore reducing inconvenience to you through miss-placed prescriptions.  For further information on this service and how you nominate a pharmacy of your choice please click here for a leaflet.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Medications - Can you buy some of your medications over the counter?

Here is the CCG policy on when we would hope you will buy medication over the counter, rather than requesting it from your GP.  Please click here to access this document

Please click here for the self care factsheet for over the counter medication

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website